Shipping Policy – Ruvayna

At Ruvayna, we aim to provide a smooth and convenient shopping experience for our customers across the United Arab Emirates (UAE). Please review our shipping policy below for information about order processing, delivery, and tracking.

1. Shipping Locations

We currently aim to deliver across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, and other UAE locations served by our delivery partners.

2. Order Processing Time

Orders are typically processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays may take additional time to process.

3. Delivery Time

Estimated delivery time is 1–3 business days after dispatch, depending on your location, product availability, and courier service.

Delivery estimates are not guaranteed and may be affected by unforeseen circumstances.

4. Shipping Charges

Available shipping fees will be displayed at checkout before you complete your purchase. Any free-shipping offers will be subject to the terms stated on our website.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared when available. You can use the tracking details to follow your shipment's progress.

6. Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may occur due to weather conditions, public holidays, courier issues, or other circumstances beyond our control. We appreciate your patience in such situations.

7. Incorrect Address or Contact Details

Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order. Incorrect or incomplete information may cause delays or failed delivery attempts.

8. Damaged or Missing Orders

If your order arrives damaged or an item is missing, please contact us as soon as possible with your order number and relevant photos, if applicable. Our team will review the issue and assist you according to our store policies and applicable consumer protection requirements.

9. Contact Us

For shipping questions or assistance with an order, please contact our customer support team using the contact details listed on our website.

Thank you for shopping with Ruvayna!